Our expectations for you
Quality and responsibility requirements
We will sign a written sourcing framework agreement with all our suppliers. Please see our quality requirements for each product group below.
By signing S group’s sourcing framework agreement, suppliers agree to follow the ethical operating principles of amfori BSCI, and we expect the principles to be implemented downwards along the sourcing chain.
By signing S Group’s sourcing framework agreement, suppliers agree to follow sustainability policies mentioned in the quality and responsibility requirements:
It is important to follow packaging and delivery instructions, to ensure a smooth goods reception and delivery. Please see the attached instructions for delivering goods.
Hereby attached are S Group's and Inex Partner Oy’s criteria for pallets and sales unit packages in the different phases of the supply chain.
In the new guidelines, special emphasis is placed on the manageability of packages and pallets in the modern logistics center that utilizes automation, as well as in our store environment. The supplier is responsible for packing the pallets in the correct manner.
In addition, the guidelines describe criteria for shelf-ready packages. The criteria are used to assess the shelf-readiness of sales unit packages as part of the S group sourcing and assortment process.
Product images are one of the most important factors regarding sales and the appeal of products in online channels. Images are also an important part of product information. The aim of SOK is to provide consumers with images of each product on sale. In addition to online channels, SOK utilizes product images, for example, for internal processes, marketing channels, and marketing material.
A food article is considered unsafe if it is harmful for health or unfit for human consumption (see decree 178/2002/EY, article 14). Requirements concerning animal fodder can be found in the same decree, article 15. Consumer goods and other goods and appliances must meet both the general safety requirements (2011/920) stated in the consumer safety law, and requirements concerning the article imposed by special legislation applied in Finland and the EU.
The store and distributors are obliged to help producers, manufacturers, and importers to remove products from the market, if the hazardous product is no longer under the immediate supervision of the original supplier in question. A company may also issue a product recall for reasons other than product safety.
In product recall cases, deliveries of, and/or the recall notice for the defective product to S group’s stores, must always be done prior to external announcements. The announcement is made to the category manager responsible for the product category. The supplier and category manager will agree on proceedings regarding products subject to recall.