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SOK supplier

Our expectations for you

Quality and responsibility requirements

We will sign a written sourcing framework agreement with all our suppliers. Please see our quality requirements for each product group below.

Responsible sourcing

By signing S group’s sourcing framework agreement, suppliers agree to follow the ethical operating principles of amfori BSCI, and we expect the principles to be implemented downwards along the sourcing chain.By signing S Group’s sourcing framework agreement, suppliers agree to follow sustainability policies mentioned in the quality and responsibility requirements:

Delivering goods

It is important to follow packaging and delivery instructions, to ensure a smooth goods reception and delivery. Please see the attached instructions for delivering goods.

Packaging guidelines

Hereby attached are S Group's and Inex Partner Oy’s criteria for pallets and sales unit packages in the different phases of the supply chain.In the new guidelines, special emphasis is placed on the manageability of packages and pallets in the modern logistics center that utilizes automation, as well as in our store environment. The supplier is responsible for packing the pallets in the correct manner.In addition, the guidelines describe criteria for shelf-ready packages. The criteria are used to assess the shelf-readiness of sales unit packages as part of the S group sourcing and assortment process.

Product images

Product images are one of the most important factors regarding sales and the appeal of products in online channels. Images are also an important part of product information. The aim of SOK is to provide consumers with images of each product on sale. In addition to online channels, SOK utilizes product images, for example, for internal processes, marketing channels, and marketing material.

Product recall

A food article is considered unsafe if it is harmful for health or unfit for human consumption (see decree 178/2002/EY, article 14). Requirements concerning animal fodder can be found in the same decree, article 15. Consumer goods and other goods and appliances must meet both the general product safety regulation GPSR (EU) 2023/988, and requirements concerning the article imposed by special legislation applied in Finland and the EU.The store and distributors are obliged to help producers, manufacturers, and importers to remove products from the market, if the hazardous product is no longer under the immediate supervision of the original supplier in question. A company may also issue a product recall for reasons other than product safety.In product recall cases, deliveries of, and/or the recall notice for the defective product to S group’s stores, must always be done prior to external announcements. The announcement is made to the category manager responsible for the product category. The supplier and category manager will agree on proceedings regarding products subject to recall.

Our contact details

Grocery retail

SVP, Category Management & Procurement, Groceries Jussi Tolvanen tel. +358 10 76 80888 jussi.tolvanen@sok.fi
Groceries
Fruit, vegetables, flowersVP Veli-Matti Puhakka tel. +358 10 76 87120 veli-matti.puhakka@sok.fi
Meat, Processed Meat, Ready meals, Fish, dairyVP Hans Backström tel. +358 10 76 81520 hans.backstrom@sok.fi
Soft drinks and alcoholic beverages, frozen food , bakeryVP Riikka Vanha-aho tel. +358 10 76 87124 riikka.vanha-aho@sok.fi
Processed foodVP Katja Tapio tel. +358 10 76 80638 katja.tapio@sok.fi
Daily consumer goods, tissue papers and diapers, hygiene, cosmetics, sports nutritions and vitamins, pet supplies, batteries and light bulbsVP Janne Paananen tel. +358 10 76 80902 janne.paananen@sok.fi

Non-food retail

VP, Category Management and Procurement, Non-food retail Sebastian Nyström tel. +358 10 76 80256 sebastian.nystrom@sok.fi
Consumer goods
FashionVP Anne Hagman tel. +358 10 76 81630 anne.hagman@sok.fi
Entertainment and leisureVP Janne Hyvönen p. 010 76 81066 janne.hyvonen@sok.fi
HomeVP Mikko Oikari tel. +358 10 76 82266 mikko.oikari@sok.fi

Invoicing addresses

Daily consumer goodsSOK / Daily consumer goods invoices P.O. Box 24 87788 S-RYHMÄ PDF-invoices: InexPT-Invoice@sok.fi (stock invoices) PDF-invoices: TerminalPT-invoice@sok.fi (direct invoices) tel. +358 10 76 86010
Consumer goods SOK / Consumer goods invoices P.O. Box 23 87788 S-RYHMÄ PDF-invoices: kofax.laskut@sok.fi p. +358 10 76 86010
EDI or OVT invoicing must always be agreed upon separately.
EDI
Purchase order, delivery information and purchase invoice ORDERS, INVOIC, DESADVSOK Food and Consumer Goods EDI, SOK IT Services EDI.FoodandConsumerGoods@sok.fi
Calls to S Group’s phone numbers starting with the prefix 010 are charged as follows: mobile charge (mpm) applies to calls made from a mobile phone and local network rate (pvm) is charged for calls made from a landline.

Offer Processing

Learn about the chain supplier’s offer processing process in SATO (S Group Value Chain Management).