The purpose of S Group’s operations is to provide services and benefits for the members of regional cooperatives (co-op members). Our daily operations must meet the expectations concerning ethics set for S Group by various stakeholders.
S Group’s management and supervisors are responsible for thoroughly inducting personnel on the Code of Conduct. Compliance with the principles is the responsibility of every employee of an S Group company.
SOK’s Executive Board has approved the Code of Conduct.
1. We listen to the customer
Because we are a cooperative form of business, our operations focus on the benefit of our owners; that is, the co-op members. We develop our operations by listening to the customer. We are accountable for the products and services we sell to our customers and help our customers solve any problems arising from such products or services.
2. We operate openly and with integrity
We keep the promises we make to each other, our customers and other stakeholders. We engage in an open dialogue with both internal and external stakeholders. We communicate our operations transparently and openly.
3. We respect and value each other
Our operations are based on equality. Our behaviour towards each other is professional and fair – we do not discriminate against anyone. We value each other’s work. We respect each other’s individuality and the diversity of our working communities.
4. We compete in a fair way
We treat our partners equally and fairly. We adhere to good retail practices. We emphasise our own strengths, not our competitors’ weaknesses. We collaborate with industry associations and other communities in the development of our industry within the framework allowed by competition legislation.
5. We are incorruptible
We do not accept or give bribes. Gifts of minimal value and hospitality inherently associated with our business operations are acceptable. We always act in the best interests of our company and do not let our personal or related party interests influence our decisions.
6. We comply with good corporate governance
We operate in accordance with good corporate governance at all levels of our organisation. Our operating methods and governance are transparent. In our operations, we comply with good retail practices, the agreements we have signed and the operating guidelines we have accepted.
7. We respect human rights
We are committed to respecting all internationally recognised human rights. We promote them in our own operations and also expect our partners to do so.
8. We operate responsibly
We systematically develop the responsibility of our operations, listening to our stakeholders. We seek partners whose operations are in harmony with our values and principles and who are prepared to develop their operations.
9. We take care of the environment
We recognise and monitor the environmental impact of our operations. We work to prevent any adverse impacts and to implement best practices in terms of the environment.
Helsinki, 21th November 2024
SOK's Executive Board
Read more about our ethical approach here.
S Group whistleblowing channel
S Group is committed to operating openly, transparently and in compliance with ethical principles. We monitor the implementation of our Code of Conduct in our daily operations. We provide our stakeholders (personnel, customers and other external stakeholders) with a separate whistleblowing channel for reporting confidentially if they suspect misconduct or a breach of the Code of Conduct within S Group.S Group whistleblowing channel
